Firewall
This information should be provided to the maintainer of your firewall:
Net2Phone uses one TCP/IP and one UDP/IP socket on the PC. The UDP socket is used for starting the call and for exchange of voice packets. The Net2Phone servers connect to the TCP socket resulting in a TCP connection on a new, anonymous socket on the PC. The new version (5.02 or later) of Net2Phone allows you to specify the port numbers for both the UDP socket and TCP socket. By default, new sockets are used for each call. If you specify either or both socket numbers, those ports will always be used. To specify the port numbers, enter the following lines in the [CONFIG] section of your NET2FONE.INI file located in your C:\WINDOWS directory:
TCPPORT =nnnnn
UDPPORT =mmmmm
nnnnn and mmmmm are the port numbers specified by your firewall administrator and must be in the range of 1 to 30000
General Protection fault in module Net2Phone.exe
If you receive a "general protection fault in module Net2Phone.exe," you should do the following:
1. Download and install a new copy of Net2Phone.
2. Close all non-essential applications.
3. Perform the same Net2Phone action that was initially attempted.
Net2Phone cannot open a wave input device
Make sure you have a soundcard, which is not an mwave sound/modem card (which will not let you run the Net2Phone application). If you got the error, and pressing cancel does open the net2phone application, may have been using your sound card for something else and it missed the wave device needed to run the net2phone software. When you place your call, you will be able to hear the telephone party, but the telephone party will not be able to hear you.
"server 1,2,3...cannot connect to server"
If you are receiving the error message "Waiting for server 1,2,3,4..." ending in "Cannot connect to server," do the following:
1. Make sure you are connected to the internet.
2. Make sure you do not have a firewall. (If you do, go to instructions on firewall)
3. Close all non-essential applications and try again.
4. If all of the above fail go to the config section in the Net2fone.ini file. At the bottom, add the following lines:
pingresponse=60
setuptimeout=60
If this problemm persists, it is possible that the internet connection you are using is too slow. Even if you are using a 28.8 modem, it is possible that you are not actually getting a 28.8 connection from your service provider. Check with your service provider on how to obtain a faster connection.
"Cannot initialize winsock.dll"
If you are receiving this message, Net2Phone cannot locate the file winsock.dll whack is needed to make the connection to the Internet. Try the following:
1. Make sure that you are connected to the Internet. You can check this by browsing the web or checking your email.
2. Try moving the Net2Phone directory as a sub directory of your internet connection directory.
Make sure you have only one copy of winsock.dll on your hard drive (usually in the C:\WINDOWS directory) If you have more than one, rename them to something like windsock.old.
"unable to locate dialer executable (3), check Cserve.ini"
Please contact your ISP's technical support.
CRC error when trying to unzip file.
Re-download the software and make sure no other applications are running at the time.
tcpman.exe not found.
This has to do with an Internet error. User should contact their ISP for technical support.
Unable to connect to server (TCP Error: Can't assign requested address)
Make sure that no other applications are running in the background. Reboot and then make a call. If this fails, contact your ISP's technical support.
You are dialing an unauthorized number.
For V7.03, if you have not purchased a debit card and attempt to make a regular call, you will receive this message. With the current version of Net2Phone, you can place calls from your PC over the Internet to most toll-free (800) or (888) numbers. In order to make calls to any other number, you must purchase a debit card. The software will NOT allow toll-free calls to other telephone communications companies. Make sure that you have removed the "90" OR "99" from the display field before entering your number. If you already have a debit card, you may be attempting to dial a toll number before entering the Net2Phone billing system. For instructions on this, you should refer to the instructions about the debit card and how to place calls.
For V8.21 or higher, if you have not placed any funds into your account and attempt to make a regular call, you will receive this message.
With the current version of Net2Phone, you can place calls from your PC over the Internet to any toll-free (800) or (888) numbers. In order to make calls to any other number you must purchase a debit card.
If you already have a debit card, there are two reasons you could be receiving this message.
You may be attempting to dial a toll number before entering the Net2Phone billing system: You must be in the billing system in order to make a toll call. For instructions on entering the billing system, you should refer to the instructions about the debit card.
- You may have registered the software twice: If you have registered more than once, you should email customer service at help@phone4net.com and include the following information:
- Full Name
- Twelve digit account number that they would like activated.
- Old account number (if available)
- Debt card number.
If you would like to have more than one account activated, include those numbers as well.
Your account in use.
It is possible that the last time you placed a call it was not ended properly and the server still thinks that you are logged on. Please wait about twenty minutes from the time that you received the message and then try again. If the message continues to appear, email support@net2phone.com
insufficient memory.
If you received this message, please make sure of the following:
1. That you have at least 4 Meg of RAM
2. That all non-essential applications are closed.
If you continue to receive this message and are using Windows 3.x, run Memmaker through express setup (for help with this process, contact Microsoft technical support.)
If the insufficient memory message continues to appear, contact your computer vendor and request information on how to optimize your memory.
CPU and UNDER are flashing in the back display and interrupting the call.
This is an indication that your machine is not fast enough to handle the call. It is possible that you have an older com chip. If you are using a laptop computer, turn off the extra power savers. (Try using the latest version of Net2Phone and see if it helps.)
Computer keeps freezing when trying to place a call.
Try redownloading the latest version of Net2Phone Beta.
Program has performed an illegal action. Your computer will shut down.
This is a Windows 95 generated error. For information on dealing with this message, you should contact Microsoft technical support.
Will Net2Phone work with MIRO WAVE-CONNECT 34 mwave?
Make sure no other applications are using your soundcard. Net2Phone cannot be used with an mwave modem/sound card.
Does Net2Phone have plans to support Linux (UNIX variants)?
No.
I have two ISP's. When I run Net2Phone it defaults to one. How can I default it to the other?
Before placing a call you have the ability to log onto any provider you would like. Once you have dialed into the POP you can then bring up Net2Phone and place the call.
How do I make the computer recognize Full Duplex?
You cannot make the computer recognize Full Duplex. You have to make sure that your settings for full duplex are correct and Net2Phone will automatically recognize it.
Can I use Net2Phone if I connect to my ISP through a SLIRP?
Net2phone cannot be used with a SLIRP account.
Can I use Net2Phone with Windows 95 Dial Up Networking?
Yes, it is possible.
Invalid Account/PIN
The Invalid Account PIN message is a part of a security function, in place to protect the customer. If you enter the wrong 5 digit PIN, the system will lock for at least one hour.
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